Frequently Asked Questions

Choose your plan, place an order, and receive credentials within 15–30 minutes via email or WhatsApp.

You’ll receive either an M3U link or a portal login, depending on your device.

Yes — our support team will walk you through the installation on WhatsApp or Telegram.

Smart TVs, Firestick, Android TV/Box, iOS/Android, MAG, Windows/Mac.

TiviMate, IPTV Smarters, OTT Navigator, GSE, or VLC on desktop.

No. 1 subscription = 1 device. Purchase extra subscriptions for more devices.

Try 1 month (£12.49) if new. Best value = 12 months (£54.49) with a 30-day guarantee.

We support multiple secure options. Contact us for details after selecting a plan.

No — we’ll remind you near expiry so you can renew manually.

Check Wi-Fi (prefer 5GHz), close background apps, or use Ethernet. Our servers are optimized for smooth streams.

Ensure your device supports 4K, use Ethernet, and adjust hardware decoding in your app.

Yes, although we already provide built-in VPN protection.

Replay missed shows up to 4 days back on supported channels.

Electronic Program Guide shows what’s on now/next. Refresh it inside your player app.

Refresh EPG, restart the app, and check your device’s date/time settings.

Yes: 7 days (1/3-month), 14 days (6-month), 30 days (12-month).

Disabled by default. Enable only upon request with PIN protection.

One subscription = one device at a time. Sharing logins violates policy.